Shipping & Delivery Policy
Free Delivery: Enjoy free shipping on all orders nationwide.
Advance Payment Requirement:
For Cash on Delivery (COD) orders exceeding PKR 30,000, a 10% advance payment is required. This amount will be deducted from your final payment upon delivery.
Delivery Timelines:
- 🚚 Metropolitan Areas: 1-5 business days
- 🏙️ Other Cities: 2-11 business days
- ⏳ Out-of-Stock Items: Additional processing time required
Returns & Refunds
7-Day Satisfaction Guarantee:
We offer a full refund within 7 days of delivery if you're not completely satisfied with your purchase.
Return Process:
- Contact our support team via WhatsApp at 03455288004 within 7 days
- Securely repackage and ship the item back to us
- Refunds processed within 7 business days of receiving the return
Important Notes:
- Return shipping costs are the customer's responsibility
- Damages during return transit may affect refund amount
- Custom-made items are non-returnable
Exchange Policy
7-Day Exchange Window:
Exchange your item for a different product within 7 days of delivery.
Exchange Process:
- Notify us via WhatsApp at 03455288004 within 7 days
- Return the original item in its original condition
- New item will be shipped after processing
Shipping Details:
- Customers may use our partnered courier service (charges apply)
- Exchange shipping costs will be added to your new order
Restrictions:
- Custom-made items cannot be exchanged
- Items damaged during return transit may incur additional charges
Damaged Items Policy
Mandatory Documentation:
An unboxing video is required for all damage claims, showing:
- Original packaging condition
- Full unboxing process
- Initial product inspection
Reporting Requirements:
- Must notify us within 12 hours of delivery
- Provide clear images/videos of damage
- Include order details in your message
Replacement Procedure:
- Securely repackage the damaged item
- Drop off at designated courier location
- Replacement shipped after verification
Customer Responsibilities:
- Ensure proper repacking to prevent further damage
- Follow provided return instructions carefully
